The horrific tragedy at Fort Hood has sent our nation into mourning, and many want to know how to express their condolences and support to the families left behind. Reaching out to express condolences is a natural and heartfelt reaction to tragedy.  TAPS, the Tragedy Assistance Program for Survivors, offers the following tips for those seeking to express sympathy and support to the families of those who died at Fort Hood.

Be understanding. The surviving families are in tremendous shock in the immediate days and weeks following the death of their loved one. Understand that families may need to be focused on making important decisions about funerals, memorial services, benefits, and a host of details. The family may not be able to respond to you right away or express their appreciation for your thoughtfulness.

Respect their privacy. Grieving families who have experienced the traumatic death of a loved one may need their family and close friends around them. Please allow them the privacy and space they need to get through what are going to be difficult days.

Think beyond flowers and food. Often bereaved families will be overwhelmed by gifts of food and flowers.  Consider making a contribution to a charity or memorial fund in honor of their loved one. Often families will specify a charity or organization that their loved one was involved with or supported, and find this type of donation particularly touching.

Send a card. A card can express your sympathies and be an important reminder to a grieving family of your care and concern.

Simply express your condolences. If you talk with a family member, say you are sorry for their loss, or say you want to offer your condolences. That’s enough. Avoid saying things like “I understand exactly how you feel,” or “It was his (or her) time,” or “He (or she) wouldn’t want for you to be sad.”

Show your support. In many communities, a procession is held when a fallen service member’s remains are brought home. Consider standing near the processional route to show your support for the family. Bring an American flag, carry a sign that expresses your feelings, and stand in respect to honor the sacrifice their loved one has made for our nation.

Attend a memorial service. If a memorial or funeral service is open to the public, consider attending. Your presence can be a valuable support to the family, which appreciates knowing that their loved one is being remembered by many. Some families may need to observe their funeral ceremonies in private. If that is the case, please respect their wishes and be with them in your thoughts and prayers.

Offer skills or services to help the family. If you are a business person who can offer an in-kind donation to help the family that will help during the funeral process, such as limousine services, public relations assistance, or event management aid, consider donating your time and services.